Please be aware when placing your order

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• What is a blind box?

"Blind box" means that customers cannot identify which exact product of the series that they purchase before opening it. A regular edition will be replaced if the secret edition appears in the whole set.

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We cannot guarantee you will get the secret edition : The number of products in each series varies, and obtaining the secret edition is completely random.

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We also cannot guarantee you will receive a specific product : The products you receive are random, and we cannot determine in advance which one you will get.

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Customers must carefully choose which product or series of blind boxes they wish to purchase.

 

We do not offer any refunds or replacements for changes of mind regarding your purchase.

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Return Steps

Please follow these steps: If your order went through a return request.

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1.Product Return Preparation: customers must return the UNOPEN inner packaging box, product, accessories, and all included free gifts together.

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2. Any online purchase can be returned to our site within 7 days of delivery. A refund will be issued to your original method of payment. We are happy to issue a full refund for your purchase, however, you will be required to cover the cost of shipping your return.

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3.After sending the return package, customers must provide the tracking number to us.

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NOTE：

1.Return Freight Advancement: The customer is responsible for prepaying the return shipping cost. 

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2.Tax-Related Returns: Should a package be returned due to the receiver's refusal to pay that tax fee, the shipping fee, return fee, and any associated fees will be deducted from the refund amount. It is important to note that this policy does not apply to offline retail store purchases.

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Refund

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If you are eligible for a refund, the refund will be made within 5-10 business days.